Shipping & Returns
FREE - Royal Mail Tracked 48 *
£1.99 – Royal Mail Tracked 24 Next Day (If ordered before 2pm Monday to Thursday) LIMITED TIME ONLY
£5.99 – DPD Next Day (If ordered before 12pm Monday to Thursday)
£6.95 – Royal Mail Special Delivery - Next Business Day (If ordered before 2pm Monday to Thursday)
Royal Mail Deliveries
Your order will be assigned a tracking number and can be tracked via the Royal Mail website www.royalmail.co.uk. You will receive a confirmation email when your order has been dispatched along with your tracking number. Orders placed after 10am will be shipped the following working day (cleared payments).
Special Delivery: All orders will be sent out the same day if ordered before 2pm (cleared payments).
We ship Monday through to Friday excluding Bank holidays. Orders placed Saturday and Sunday will be shipped Monday.
* Royal Mail Tracked 48 is a 2-3 business day service.
DPD orders will be dispatched the same day if ordered before 12pm Monday-Thursday (cleared payments). Orders placed after 12pm on Thursday will not be delivered until the following Monday.
We cannot guarantee next day delivery, especially during busy periods.
EUROPEAN UNION DELIVERIES
We are currently unable to send any orders to countries within the EU due to VAT regulation changes and the application of customs duties. We do apologise for any inconvenience caused and hope to be able to offer this service again in the very near future.
REST OF WORLD DELIVERIES
£6.95 – Royal Mail International Tracked (This option is not available for fragrances or nail polishes)
Please note: We are unable to send products that have un-contained batteries outside of the UK due to strict regulations by the Maritime and Aviation Authorities.
All of our products are in stock and ready to be shipped.
Most orders will be shipped within 1 working day and are sent out by Royal Mail or DPD.
We process items very quickly and only have a limited time in which to stop completed orders from being dispatched. If your order has already been dispatched we will refund your order in full once the item has been returned to us.
**We are offering an extended returns period. Purchases from 1/11/2021 to 31/12/2021, customers have the right to return any unopened/used product(s) bought between these dates until 31/01/2022**
Please CLICK HERE to obtain your Royal Mail Post Office Returns Label - you will need to enter your order number, name, address and email address. Please retain proof of postage. Also please ensure the product is returned to us in the condition you received it with a full explanation as to why you are returning the item(s). We charge £3.20 if you use our returns label, this will be deducted from your refund. We will NOT charge £3.20 if the wrong item has been sent or there is a fault with the order/product.
For reasons of hygiene and safety we cannot refund or exchange any grooming products or cosmetics that have been removed from original packaging (or show signs of having been used) unless they are faulty.
Once we have received your item please allow up to 3-5 working days for your refund to be processed. Please note we can only issue refunds back to the original form of payment method - we are not able to credit a different card or account. You will receive a confirmation email to confirm the transaction is complete.
Please note: Unless there is a fault with the product itself, we cannot accept returns for products in our clearance category based on the defects in their packaging.
You will be entitled to a FREE RETURN within 30 days of your purchase if your item is faulty, incorrect or not as described. Please contact us to receive a pre-paid label with Royal Mail (UK returns only), all you will need to do is fill out the request on the link we provide you with and print the label out to go on your parcel. You are entitled to a replacement or repair of faulty consumer electronics within six months of your purchase.
ITEMS NOT RECEIVED
If you have not received your item by the estimated delivery date, please get in touch and we will chase this up for you as quickly as we can.
If you realise you have made a mistake when ordering, please contact us as soon as you can:
Telephone: +44 (0)1438 821078
Units C5 & C6F
Nup End Business Centre