FAQs

ACCOUNT

To create a Hogies Online account, please click here. Then, simply fill out the form with your details, ensuring to enter your information in the mandatory fields marked with *. Once you have done this, click ‘create account’. You will then receive an email confirming you are registered and you can begin shopping with us.
To change your account details, navigate to your account settings. Here you will be able to update your information, as well as create a new password. Once you have chosen your new details, simply click ‘update details’. A message will then display to let you know your details have been updated successfully.
If you have forgotten your password, head to the sign in page and select ‘forgot your password?’ Here you will be prompted to enter your account login (your email address) and click ‘reset password’. You will then be sent an email which will contain further instructions on how to reset your password.
When creating an account with us, you won’t be automatically added to our email list. If you have opted in to receive emails from us and you wish to unsubscribe, you will find a button at the bottom of each email which includes instructions on how to do so. Alternatively please email our customer service team on info@hogiesonline.co.uk

ORDERS

Placing an order with us is really simple. Just log in to your account (checkout as guest option is also available) and simply click ‘Add to Cart’. This can be done on an individual product page, or on the category page for a quicker checkout process. Once you have added the item to your cart, click the basket icon to view all items you’ve selected. Here you can enter a voucher code or a gift card if applicable and then click checkout. At this stage, you will fill in your billing & shipping details and once complete, you will receive confirmation of your order.
Yes you can. Click on the basket icon in the top right corner and you will see the item(s) that you currently have in your basket. Here you can remove the items, or add more or less of the same item using the quantity toggles.
We will send you an email to notify you when your order has been shipped.
Your account settings page makes it simple for you to check the current status of all active and previous orders.
Unfortunately, once your order has been placed we are not able to make any changes to it. If you wish to cancel your order so that you can place a new one, then you will need to contact us as soon as possible, but we may have already begun to process your order. If we have already processed your order, you will need to follow our returns policy.
We are sorry to hear that you wish to cancel your order. If you realise you have made a mistake with your order and wish to cancel, then please contact us as soon as possible by calling 01438 821078 or by email at info@hogiesonline.co.uk. We dispatch items very quickly and so, unfortunately, if we have already begun processing your order, you will not be able to cancel it and will instead have to follow our returns policy.
If you have ordered an incorrect item, then you should contact us immediately by telephone on 01438 821078 or by email at info@hogiesonline.co.uk. We may be able to rectify your order if we have not already dispatched it. If your order has been dispatched, you will need to place a new order with the correct item and return the wrong one to us.
We are very sorry to hear you have received an incorrect item. This is a very rare occurrence, but sometimes things may go wrong. Don’t worry though, we’re here to make sure we put this right as soon as possible. Get in touch with us to let us know you have received the incorrect item, providing us with your order number, the incorrect item and the item that you did order. From there, we can look into this, advise you on what we plan to do next and ensure that you receive your correct order.

PAYMENTS

We offer a wide variety of payment methods to ensure that you can place your order with your preferred choice. These are:
  • Visa
  • Visa Debit
  • Mastercard
  • American Express
  • PayPal
You can select your preferred payment method at the billing stage of the checkout. Your chosen method will go through a verification process before it is processed and confirmed.
You can enter a voucher code in your cart. Once you have added all the items you wish to purchase to your basket, just click ‘view cart’ and there you will see a box to enter your code. Enter your code into the box field and then click apply. If the voucher is active, your discount will be applied. If your code doesn’t work, check that you are not trying to use it in conjunction with any other offers. If your code still doesn’t work and you believe that it should, please contact us and we will be able to help you further.

Join the Hogies Family

Get 10% off your first order! You’ll receive our weekly newsletter with exclusive offers, updates and more.

You can unsubscribe at any point, and we’ll never share your email address.

Join the Hogies Family

Get 10% off your first order! You’ll receive our weekly newsletter with exclusive offers, updates and more.

You can unsubscribe at any point, and we’ll never share your email address.

Save An Extra 10% Off Your First Order…

Sign up to receive our weekly emails and we will send your exclusive promo code.

Yes, please!