COVID-19 LATEST UPDATE FROM HOGIESONLINE
At Hogiesonline the safety of our staff and customers is paramount to us. We only have a few keyworkers at our warehouse to dispatch stock and we have one of our customer service advisers available to take telephone calls and answer emails Monday to Friday 9.00am – 5.00pm, all of the remaining staff are working from home.
We are receiving a few comments from customers to say there has been a small delay on receiving their parcel, overall we believe the with the UK deliveries the Postal and Courier services are both coping extremely well. Despite an increase in online ordering worldwide we can confirm that these local services are still meeting their delivery aims in most cases.
We have introduced rigorous control measures in our warehouse to keep our staff safe and are ensuring that all staff are following the government guidelines with regard to regular and prolonged handwashing and hand sanitiser is also readily available. We are adhering to the 2m distancing rule at all times. This includes limiting the number of people in certain areas of the warehouse and restricting access where necessary. These measures, along with many others are having a slight knock on effect in terms of efficiency and productivity so it may take slightly longer than usual to dispatch your order, although we are working very hard to try to keep to dispatch your order as soon as possible. We appreciate your patience at this time.
We hope that you and your loved ones remain healthy and safe as we go through this difficult period.
With best wishes from everyone at Hogiesonline.
We are always happy to hear from our customers if you would like to get in touch, please feel free to contact us using the options below.
Telephone Number: 01438 821078
Email: info@hogiesonline.co.uk
Our office is open between 9am and 5pm Monday to Friday
If you need to return a parcel, please use the address below, don't forget to include the relevant information such as name, address, contact details and sales reference number.
* Please remember to obtain proof of postage when returning items
Return address:
Hogies Online
Units C5 & C6F
Nup End Business Centre
Old Knebworth
Hertfordshire
SG3 6QJ